OVERVIEW

This website is operated by Reef Kinetics SAL (“we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Reef Kinetics. Reef Kinetics offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (“Terms of Service”).

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically. Continued use of our website after posting any changes constitutes acceptance of those changes.
Our store is hosted on WordPress, which provides us with the e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS
* By agreeing to these Terms, you confirm you are at least 18 years old. Minors under the age of 18 are not permitted to register or transact on this website.
* You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to intellectual property laws).
* You must not transmit malware, viruses, or any harmful code.
* Breach of these Terms may result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS
* We reserve the right to refuse service or cancel any order at our discretion.
* Payments must be made using authorized payment methods (Visa, MasterCard, PayPal, or any other accepted methods). Credit card details are always encrypted.
* Payment currency will be in USD (default) unless otherwise specified at checkout. Local conversion charges may apply.
* You agree not to duplicate, copy, resell, or exploit any part of the Service without our written consent.
* We reserve the right to block or suspend accounts engaging in fraud, abuse, or policy violations.

SECTION 3 – ACCURACY OF INFORMATION
* We are not responsible if information on this site is inaccurate, incomplete, or outdated.
* Information provided is for general purposes only. Reliance on such material is at your own risk.
* We may update product descriptions, pricing, or specifications at any time without notice.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
* Product prices are subject to change without prior notice.
* We may discontinue or modify Services at any time without liability.

SECTION 5 – PRODUCTS OR SERVICES
* Certain products may be available only online and in limited quantities.
* Product images are for reference only; actual products may vary slightly.
* We reserve the right to restrict sales by person, region, or jurisdiction.
* Consumables (such as reagents) are non-returnable once opened for health and safety reasons.

SECTION 6 – BILLING AND ACCOUNT INFORMATION
* We may refuse or cancel any order if fraudulent, suspicious, or non-compliant with these Terms.
* You agree to provide accurate, complete, and current billing and account details. Failure to do so may result in cancellation of your order.

SECTION 7 – SHIPPING & DELIVERY
* We ship worldwide through Aramex and other authorized couriers.
* Shipping fees are included in product prices unless otherwise stated.
* Delivery times vary by location; estimated delivery timelines are provided at checkout.
* Customs duties, taxes, or local import charges are the responsibility of the buyer.
* Risk of loss transfers to the customer once the product is handed to the courier.

SECTION 8 – RETURNS & REFUNDS
We comply with international consumer rights laws, including EU, US, Australian, and GCC/MENA region requirements.
* Cooling-off Periods:
* EU/UK: 14 days from receipt of goods.
* US/Australia: up to 30 days (depending on state/local law).
* GCC/MENA: 7–14 days (varies by country).
* Eligibility: Items must be unused, sealed, and in original packaging. Opened consumables are not eligible for return.
* Refund Processing: Approved refunds will be issued to the original payment method within 7–14 business days.
* Return Shipping: Unless defective, customers are responsible for return shipping costs.

SECTION 9 – THIRD-PARTY LINKS
* Third-party links may appear on our website. We are not responsible for third-party websites or their content.
* Purchases made through third-party sites are at your own risk.

SECTION 10 – USER CONTENT
* Any comments, suggestions, or submissions you provide may be used by Reef Kinetics without obligation of confidentiality or compensation.
* You are responsible for ensuring your content does not infringe any third-party rights.

SECTION 11 – PROHIBITED USES
You are prohibited from using our site to:
* Violate laws, infringe intellectual property rights, or mislead others.
* Upload harmful code, spam, phishing attempts, or unauthorized scraping.
* Harass, abuse, discriminate, or engage in illegal or immoral activity.
Violation may result in termination of access and possible legal action.

SECTION 12 – DISCLAIMER & LIMITATION OF LIABILITY
* Products and services are provided “as is” without warranties except those required by law.
* We do not guarantee uninterrupted or error-free service.
* To the maximum extent permitted by law, Reef Kinetics is not liable for indirect, incidental, or consequential damages (e.g., lost revenue, data loss).
* Our liability is limited to the purchase price of the product in question.

SECTION 13 – INDEMNIFICATION
You agree to indemnify Reef Kinetics, its affiliates, officers, and employees against claims, damages, or expenses arising from your breach of these Terms or violation of applicable laws.

SECTION 14 – TERMINATION
We may suspend or terminate your account at any time for breach of these Terms. You remain responsible for payments due up to termination.

SECTION 15 – GOVERNING LAW
* These Terms shall be governed by the laws of Lebanon.
* For international consumers, your mandatory local consumer rights apply in addition to these Terms.
Any disputes shall be resolved in the courts of Beirut, Lebanon.

SECTION 16 – CONTACT INFORMATION
Questions about these Terms should be directed to: [email protected].
https://www.reefkinetics.com/
Reef Kinetics SAL, Beirut, Lebanon Kharrat Building, 6st Floor,Pasteur Str., Gemmayze