fbpx

Shipping Policy

Reef Kinetics (“we” and “us”) is the operator of (https://www.reefkinetics.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
www.reefkinetics.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

2. Delivery Terms
2.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 3 days

2.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 3 – 10 days.

2.3 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

2.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

3. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

4. Cancellations
If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

5. Customer service
For all customer service enquiries, please email us at [email protected]